My tracking reference says my parcel has been delivered, but I still haven’t received it, what do I do?

We're sorry your order wasn't delivered as expected. 

Usually this is due to a mis-scan, and the item is delivered within the next 24 hours of the parcel showing as being delivered.

In the meantime, please also check all safe places around the property and with neighbours.

If your parcel still hasn't arrived within 24 hours, please let us know and we will investigate further for you. Please get in touch with us at your earliest convenience.