Do you offer exchanges?

We do not currently offer exchanges for UK or international orders.

We want to give you the best service possible. Waiting on returns to be received back with us can cause disappointment with out of stock issues, especially during our busier periods. It also means manual payment of exchange balances, where required, over the telephone.

We would rather remove these hassles so that you simply register your return, and re-place a new order via our website. Please be aware that we do not currently offer free returns for international orders. International returns are to be at your own cost unless faulty.

Please note that if your order arrives damaged, incorrect, not as described, or develops a fault, you should follow the relevant instructions here. We do still process replacements where necessary, and may not require a return.